Performance Management
Full Summary
Complete course navigation and condensed exam-day reference for ACCA PM — 5 syllabus sections, 21 topics, 210 OT practice questions, examiner intelligence from all 7 sittings (SD22–SD25), plus every key formula and exam trap in one place.
Exam Structure
Section A (30 marks): 15 standalone OT questions of 2 marks each. Can cover any syllabus area A–E. Mix of MCQ, T/F, number entry, and matching.
Section B (30 marks): 3 case studies, each with 5 OT questions of 2 marks each. Cases drawn from any syllabus area. Cases often involve calculations followed by interpretation questions.
Section C (40 marks): 2 constructed response questions of 20 marks each. One question ALWAYS from Section E (Performance Measurement and Control). The other from Sections C and/or D (Decision-Making and/or Budgeting). Can also incorporate A (data analytics) and sustainability elements. Use spreadsheet tools in the exam.
Timing & Pacing Guide
Internalise this pacing before the exam, not during it. 3 hours = 180 minutes for 100 marks → roughly 1.8 minutes per mark, but Section C needs more thinking time per mark than A/B.
Complete Topic Map
- Management information systems (TPS, MIS, EIS, ERP, CRM)
- Uses and control of information; report distribution controls★
- Big data: 5Vs, big data pyramid, analytics uses and risks★★
- Activity-Based Costing — drivers, rates, ABC vs traditional★★
- Target costing — derive target cost, close cost gap, services★★
- Life-cycle costing — costs by stage, pricing application★
- Throughput accounting — bottleneck, TPAR, ranking, TOC★★
- Environmental and sustainability accounting — cost categories, the four EMA techniques, sustainability★
- Relevant cost analysis — incremental, opportunity, sunkSection C★★
- CVP analysis — BEP, MOS, C/S ratio, multi-productSection C★★
- Limiting factors — single, LP, shadow prices, slack★★
- Pricing decisions — MR=MC, demand function, strategies★★
- Make-or-buy, shutdown, joint products, outsourcing★
- Risk and uncertainty — EV, sensitivity, decision treesSection C★
- Budgetary systems — types, behavioural aspects, BBBSection C★
- Analytical techniques — high-low, regression, time series, learning curvesSection C★★
- Standard costing and flexed budgets★
- Material mix and yield variances★
- Sales mix and quantity variances★★
- Planning and operational variancesSection C★★
- Performance analysis from variances; behavioural aspects★
- FPIs and NFPIs; Balanced Scorecard; Building Block modelSection C★★
- Divisional performance: ROI, RI, transfer pricingSection C★★
- NFP and public sector: VFM, 3Es, multiple objectivesSection C★★
- Accessing information, the spreadsheet and word processor response tools, navigation, and presenting data for marks — assessed throughout the live CBE, not as a separate questionAll sections★★★
Real Exam Questions — All 14 Mock Section C Questions
Every Section C constructed-response question from all 7 mock sittings, embedded directly in its topic with the full scenario and model answer.
| Sitting | Company | Topic |
|---|---|---|
| SD2022 | Wyeland Police Forces | E3 — NFP/VFM |
| SD2022 | Keytone Co | C6 — Risk & Uncertainty |
| MJ2023 | Vegan Co | D6 — Planning/Operational Variances |
| MJ2023 | Trot Co | E1 — Performance Measurement |
| SD2023 | Daisy Co | C1 — Relevant Cost Analysis |
| SD2023 | Lemic Air | E1 — Performance Measurement |
| MJ2024 | Venhosp | D2 — Analytical Techniques |
| MJ2024 | Caroline Co | E2 — ROI/RI/Transfer Pricing |
| SD2024 | Global Scan Co | C1 — Relevant Cost Analysis |
| SD2024 | Yetgo Co | E2 — ROI/RI/Transfer Pricing |
| MJ2025 | Eastern Hospitals Trust | E3 — NFP/VFM |
| MJ2025 | Quality Tyre Co | D1 — Budgetary Systems |
| SD2025 | Kaylene Co | C2 — CVP Analysis |
| SD2025 | Klen Co | E1 — Performance Measurement |
Top 20 Traps — Most Repeated Examiner Errors
Deduplicated across all 7 sittings — read this list once before anything else below.
- Target profit = HIGHER of the mark-up method and the ROI method — not the lower, not an average.
- Services are HETEROGENEOUS, not homogeneous — a key reason target costing is hard to apply to services.
- Target costing is a FEED-FORWARD control, not feedback.
- Multi-product CVP: always use the WEIGHTED AVERAGE C/S ratio, not a simple average.
- RI: use PRE-TAX operating profit and the DIVISIONAL (not group/company-average) cost of capital.
- Throughput bottleneck = the stage with the LOWEST MAX OUTPUT (capacity ÷ time per unit), not the slowest-looking process.
- Rank throughput products by throughput PER BOTTLENECK HOUR, not throughput per unit.
- TPAR factory cost = ALL costs except materials, per hour — excludes non-production costs like advertising.
- Relevant cost of a machine = HIGHEST alternative use value (opportunity cost) — compare sale proceeds vs rental vs alternative use and take the highest; never use book value, original cost or depreciation.
- Minimum/relevant-cost pricing = incremental + opportunity costs only — it can erode perceived value and be hard to raise later.
- CVP: break-even RISES by the SAME % as a fixed cost rise; C/S ratio FALLS by MORE than the % of a price cut.
- VFM — “economy” must specify APPROPRIATE QUALITY at minimum cost, not just “minimising cost.”
- Life-cycle costing: total ALL costs across the FULL life (including decline phase) before dividing by total units.
- Shutdown decisions: show contribution to HO separately, then deduct reapportioned HO costs — don’t net them early.
- Time series (additive model): seasonal variations MUST sum to zero — use this to find a missing variation.
- Learning curve incremental batch time = Total time(n) − Total time(n−1), not the per-unit average difference.
- Shadow price is the PREMIUM over the normal price, not the total price paid for the scarce resource.
- Transfer pricing: spare capacity → variable cost only; full capacity → market price (reflecting opportunity cost).
- Sales quantity variance uses the STANDARD mix of the ACTUAL total quantity — not the actual mix.
- ABC only affects OVERHEAD costs — direct costs already attributed to products don’t change under ABC.
Command Word Glossary
How much depth each verb expects — misreading the command word is a common, avoidable way to lose marks.
| Verb | What it expects |
|---|---|
| State / List | Brief, factual points — no explanation needed. Fastest marks available; don’t over-write these. |
| Explain | State the point AND say why/how it works — one sentence of reasoning per point. |
| Describe | Give a detailed account of what something is or how a process works, in your own words. |
| Discuss | Present more than one angle — usually both a point in favour and a limitation or counterpoint. |
| Calculate | Show the working, not just the final figure — method marks are available even if the final answer is wrong. |
| Evaluate / Assess | Weigh up the evidence and reach a supported conclusion or judgement — don’t just describe both sides. |
| Advise / Recommend | Give a clear, justified recommendation applied to the specific scenario — not a generic textbook answer. |
| Identify | Pick out the specific relevant item(s) from the scenario — precision matters more than volume. |
Examiner Intelligence — All 7 Sittings (SD22–SD25)
Key errors and focus areas
- 3Es VFM: economy, efficiency, effectiveness must each be explained precisely, not just named
- Payoff tables: label rows/columns clearly (options vs states of nature) before calculating EV
- Expected value of perfect information: recalculate EV assuming the optimal choice is made in EACH state, then weight by probability
- Decision trees: always roll back right to left, showing the EV calculation at every chance node
Key errors and focus areas
- Target cost: target profit = HIGHER of mark-up vs ROI per unit — candidates used lower figure
- Service characteristics: services are HETEROGENEOUS not homogeneous — a reason target costing is difficult
- Target costing = FEED-FORWARD control (not feedback)
- CVP multi-product: C/S ratio must be weighted average — show 3 d.p. as instructed
- Balanced Scorecard: calculate ratios from raw data for both years; explain changes
- Capital gearing: work backwards from interest cover → interest → debt → equity via gearing ratio
- Learning rate: 2nd batch data → tabulate cumulative averages → r = avg(2 batches)/avg(1 batch)
- Full cost-plus: NOT profit-maximising and NOT penetration pricing
Key errors and focus areas
- RI: use divisional (not company) cost of capital; use PRE-TAX operating profit
- Throughput: identify bottleneck by calculating MAX OUTPUT per stage (capacity ÷ time per unit) — lowest max output = bottleneck
- Relevant cost of machine: use HIGHEST alternative use value (opportunity cost), not original cost or resale value alone
- Minimum pricing = incremental + opportunity costs only; can erode perceived value; hard to raise later
- CVP T/F: break-even rises by SAME % as fixed cost rise; MOS depends on budget; C/S ratio falls by MORE than % price cut
- Controls for report distribution: agreed circulation list updated regularly is the key control
- VFM: 3Es definition must be complete — “economy = minimising cost” alone insufficient
Key errors and focus areas
- Throughput ranking: rank by throughput PER BOTTLENECK HOUR — not by throughput per unit
- TPAR > 1: throughput exceeds operating costs — TPAR < 1: costs exceed throughput
- TPAR denominator: total factory cost PER HOUR — excludes non-production costs (advertising)
- Life-cycle costing: total all costs across full life → divide by total units → add target profit
- Shutdown: show separately: revenue − variable costs − attributable fixed costs = contribution to HO; then deduct reapportioned HO to get profit/loss
- Head office reapportionment: separate clinic-specific costs from reapportioned overheads
- Time series: additive model seasonal variations MUST sum to zero — use to find missing variation
- Big data: analytics predicts what MIGHT happen (not will happen); not bias-free
Key errors and focus areas
- Relevant cost of materials: find cheapest way to obtain required amount — may combine options (convert existing + buy additional)
- Learning curve incremental batch: use formula for cumulative average at n and n−1 batches; incremental = total(n) − total(n−1)
- Optimal pricing MR=MC: MR = a − 2bQ; set equal to variable cost; solve for Q; then find P from demand equation
- Market skimming: suitable for short life-cycle, high development costs, currently unique product
- Transfer pricing: spare capacity → variable cost; full capacity → market price (opportunity cost)
- VFM economy: focus on MONETARY input costs (staff cost %; food cost per meal)
- Information security: apply to the scenario — non-networked computers need physical security (lockable cabinet) + confidentiality contracts, NOT firewalls
Key errors and focus areas
- CVP assumptions: contribution per unit CONSTANT; all costs fixed or variable — NOT short-term limitation; fixed cost per unit falls but TOTAL fixed cost constant
- Sales quantity variance: (actual qty in standard mix − standard qty in standard mix) × standard margin
- Operating gearing: use figures to verify — contribution/operating profit × 100
- ABC: only overhead costs benefit from ABC (not direct costs already attributed to products)
- Environmental costs via ABC: supervisor salary and training costs can have identifiable cost drivers — normal material losses and direct wages already attributed directly
- TOC: buffer stock BEFORE bottleneck; non-bottleneck resources operate at SAME speed as bottleneck; conversion costs kept MINIMUM
Key errors and focus areas
- Shadow price: it is the PREMIUM over normal price (NOT the total price); resources at optimum solution have shadow price > zero
- Standard full cost: all variable + fixed costs; fixed overhead = total fixed ÷ budgeted units
- Transfer pricing: with spare capacity → variable cost only; at full capacity → market price (to reflect opportunity cost)
- TOC: buffer inventory held BEFORE bottleneck; operations before bottleneck run at SAME speed as bottleneck
- Multi-product CVP with changing mix: identify new weighted average C/S ratio for each year; find BEP from new ratio
- ABC cost driver matching: apply business knowledge (procurement → purchase orders; maintenance → machine hours)
Key Formula Reference
Section C Strategy
One Section C question is always from Section E — Performance Measurement and Control. Expect one of: Balanced Scorecard with calculations and discussion; ROI and RI with transfer pricing analysis; NFP VFM with 3Es; divisional performance comparison. Use the spreadsheet tool. Always calculate BOTH years’ ratios and explain changes in context of the scenario.
Activity-Based Budgeting (ABB) — builds budget from ABC cost drivers and activity demand. Feed-forward control — proactive control using forecasts to prevent deviations before they occur (contrast with feedback/variance analysis which is reactive).
The other Section C question comes from Decision-Making (C) and/or Budgeting (D). Common combinations: relevant costing shutdown decision + discussion; CVP with multi-product + feasibility; planning and operational variances + performance analysis; standard costing flexed budget. May include data analytics or sustainability elements.
| Priority | Topic | Typical marks and format | Key watch-out |
|---|---|---|---|
| ★★★ | CVP Analysis (C2) | Section C or B — C/S ratio, BEP, MOS, multi-product, target profit discussion | Use weighted avg C/S ratio for multi-product; express MOS as %; feasibility requires scenario discussion |
| ★★★ | Performance Measurement (E1) | Section C — calculate FPIs/NFPIs, BSC, interpret changes | Calculate ratios for BOTH years; interpret in context of scenario; explain why a balanced mix matters |
| ★★★ | Throughput Accounting (B4) | Section B case — TPAR, bottleneck, ranking, TOC | Bottleneck = lowest max output (capacity/time); rank by throughput per bottleneck hr; factory cost excludes advertising |
| ★★★ | Relevant Costing (C1) | Section B or C — materials, machines, shutdown, make-or-buy | Machine relevant cost = highest alternative use; materials: check whether in stock, replaceable, alternative use |
| ★★ | Optimal Pricing (C4) | Section A or B — MR=MC, demand function, pricing strategies | b = ΔP/ΔQ; MR = a−2bQ; set MR=MC (not set P=MC) |
| ★★ | Target Costing (B2) | Section A or B — target cost, cost gap, services | Target profit = higher of two methods; services heterogeneous; feed-forward control |
| ★★ | ROI and RI (E2) | Section B or C — divisional performance, transfer pricing | RI: pre-tax profit; divisional (not group) cost of capital; min TP = variable cost + opportunity cost |
| ★★ | Sales Variances (D5/D6) | Section A or B — mix, quantity, planning, operational | Sales qty variance uses standard mix of actual total quantity; planning/operational split requires revised budget |
| ★★ | NFP Performance (E3) | Section C (E question) — 3Es, VFM, multiple objectives | Definitions must be complete; application to scenario required; explain WHY balanced mix important |
| ★★ | ABC (B1) | Section B or A — cost drivers, rates, cost per unit | Total batches = units/batch size; multiply set-ups per batch by number of batches for total set-ups |
Final 24 Hours — Cram View
If you only have time for the ★★★ topics, focus here:
- CVP Analysis (C2): weighted average C/S ratio, BEP, MOS, target profit.
- Performance Measurement (E1): FPIs/NFPIs both years, Balanced Scorecard, Building Block model.
- Throughput Accounting (B4): bottleneck = lowest max output; rank by throughput per bottleneck hour.
- Relevant Costing (C1): machine relevant cost = highest alternative use; check material status (in stock/replaceable).
Then, if time remains:
- Re-read the Top 20 Traps list once more
- Skim the Key Formula Reference for anything you’re still unsure of
- Check the Command Word Glossary so you don’t lose marks misreading a requirement
Study Route
- Start with Section B topics (B1–B4) — ABC, target costing, life-cycle costing, throughput accounting. Consistently tested in Section B cases with full 5-question scenarios.
- Master Section C core topics — CVP (C2), Relevant costing (C1), Pricing (C4), Performance measurement (E1/E2/E3). Two 20-mark questions demand depth and application.
- Build variance calculation fluency — D2 (learning curves, time series), D4 (mix/yield), D5 (mix/quantity), D6 (planning/operational). High calculation content; errors cascade.
- Don’t neglect Section A breadth — big data pyramid (A3), budgetary systems (D1), risk and uncertainty (C6), behavioural aspects (D7). Small topics tested as standalone OT questions.
- Exam technique — read rounding instructions carefully (D25: 3 d.p.; MJ25: 1 d.p.). Use spreadsheet functionality in Section C. Show workings even for partial credit. Always apply discussion to the scenario, not generically.
Quick Reference Cards
Final 48-hour condensed reference · All key formulas, variances, and exam traps in one scan
C5 — Make-or-Buy & Short-Term Decisions
Make-or-Buy (No Limiting Factor)
Buy if: relevant cost of buying < relevant cost of making
Relevant cost of making = variable costs + avoidable fixed costs only (NOT apportioned overhead)
Make-or-Buy (Limiting Factor)
Benefit from buying = relevant cost of making − buy-in price
Calculate benefit per unit of limiting factor released
Buy whichever gives highest benefit per unit of scarce resource
Shut Down Decision
Keep if: contribution lost > avoidable fixed cost savings
Close if: avoidable fixed cost savings > contribution lost
⚠Accounting loss ≠close. An accounting loss product may still make positive contribution.
Further Processing of Joint Products
Joint costs are SUNK — always irrelevant
Process further if: incremental revenue > incremental cost of further processing
Only compare: additional revenue vs additional cost of further processing
C6 — Risk and Uncertainty in Decision-Making
Expected Value
EV = Σ (probability × outcome)
Choose highest EV (maximising) or lowest EV (minimising cost)
Limitation: only meaningful for repeated decisions — a single one-off outcome will not equal the EV
Maximax / Maximin / Minimax Regret
Maximax (optimist): choose highest possible payoff — ignores downside
Maximin (pessimist): choose option with best worst-case outcome
Minimax Regret: (1) Build regret table: best payoff in each state − each option’s payoff. (2) Find max regret per option. (3) Choose option with lowest maximum regret.
Value of Perfect Information (VPI)
VPI = EV with perfect info − EV without
EV with perfect info: in each state, assume optimal decision is made → weight by probability
VPI = maximum to pay for any market research / information system
Decision Trees — Roll-Back Method
Squares = decision points; Circles = chance nodes
Roll back RIGHT to LEFT: at circles, calculate EV; at squares, choose best branch (cross off others)
Always show workings at every node
Sensitivity Analysis
Sensitivity % = NPV ÷ PV of relevant cash flow × 100
Lower % = more sensitive = more critical assumption
Limitation: one variable at a time; no probabilities given
D1 — Additional Budgeting Topics
Activity-Based Budgeting (ABB)
Build budget from ABC activities and cost drivers — not historical spending
Advantages: transparent link between output and cost; highlights inefficient activities
Disadvantages: complex; requires existing ABC model
Feed-Forward Control
Proactive control using forecasts to prevent deviations BEFORE they occur
vs Feedback control (variance analysis): reactive — deviation has already occurred
Enabled by rolling budgets and rolling forecasts
Difficulties Changing Budget System (D1i)
Behavioural resistance · Loss of historical comparability · Systems/data infrastructure needed · Staff retraining · Implementation cost and time
Budgeting Under Uncertainty (D1j)
Rolling forecasts · Scenario planning (optimistic/base/pessimistic) · Flexible budgets · Sensitivity analysis · Relative performance targets
