Privacy Policy, Cookie Policy and Terms & Conditions
Data Controller
EZED UPSKILL LIMITED (“we”, “us”, “our”) is registered company number . We operate https://study.ezed.uk. We are the Data Controller under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Contact: privacy@ezed.uk.
Scope
This document explains what personal data we collect, how we use it, the lawful basis for processing, how we protect and retain data, your legal rights, our cookie practices, and the terms governing use of our paid online courses. It applies to all website users and course purchasers.
Personal Data We Collect
Account Information
• Full name • Email address • Username • Encrypted password
Payment & Transaction Data
• Billing name • Billing email • Transaction ID • Payment amount • Purchase history. We do not store full debit or credit card details.
Course Usage Data
• Enrolment records • Lesson progress • Assessment results • Completion status
Technical Data
• IP address • Device type • Browser • Operating system • Login timestamps • Usage behaviour
Marketing Data
• Subscription status • Engagement metrics • Preferences
Lawful Basis for Processing
Contract
• Account registration • Course access • Payment processing • Customer support
Legitimate Interest
• Fraud prevention • Website security • Spam detection • Platform improvement
Consent
• Marketing emails • Analytics cookies • Non-essential cookies
Legal Obligation
• Tax compliance • Financial record retention • Regulatory reporting
Payment Processing
All payments are processed securely via PayPal. Your name, email address and transaction details are shared for payment processing. PayPal acts as an independent data controller. We do not store full card details.
Email Marketing
We use Mailchimp to manage marketing communications. If you opt in, your email address is stored with Mailchimp and engagement metrics may be tracked. You may unsubscribe at any time. Legal basis: Consent.
Analytics
We use Google Analytics to measure and improve website performance. Data collected may include anonymised IP address, device information, pages visited and time spent on site. Analytics cookies are activated only after user consent.
Cookies
Strictly Necessary Cookies
• Login authentication • Account access • Course functionality
Functional Cookies
• Remember preferences • Save login state
Analytics Cookies
• Measure traffic • Improve usability
Payment Cookies
• Secure checkout processing
You may manage or withdraw cookie consent at any time using our cookie settings tool.
Data Sharing
We may share personal data with payment processors, email marketing providers, analytics providers, hosting providers, spam detection services and IT/security providers. All processors are required to comply with UK GDPR. We do not sell personal data.
International Transfers
Personal data may be processed outside the UK. Where this occurs, appropriate safeguards such as UK adequacy regulations or Standard Contractual Clauses are applied.
Data Retention
• Financial records retained for 6 years • Account data retained while active plus 3 years • Marketing data retained until consent withdrawn • Technical logs retained up to 12 months • Course records retained for duration of account. Data is securely deleted or anonymised after expiry.
Children’s Data
Our services are not specifically directed at children. Under UK law, children aged 13 or older may consent to online services. Users under 13 require parental consent. We do not knowingly collect personal data unlawfully from children.
Automated Decision-Making
Automated systems may grant course access after payment, flag suspicious activity, or process failed payments. We do not conduct profiling that produces legal or similarly significant effects.
Security
We implement appropriate safeguards including SSL encryption, encrypted passwords, role-based administrative access, secure hosting, system monitoring and data minimisation. No online system can be guaranteed 100% secure.
Data Breach Procedures
Where required, we will notify the Information Commissioner’s Office within 72 hours of a reportable breach and notify affected individuals where high risk exists.
Your Rights
You have the right to access, rectify, erase, restrict processing, data portability, object to processing and withdraw consent. Contact privacy@ezed.uk to exercise your rights. You may also lodge a complaint with the Information Commissioner’s Office.
Third-Party Links
We are not responsible for the privacy practices of external websites linked from our site.
Terms and Conditions
Eligibility
You must be at least 18 years old or have parental consent. Users under 13 require parental consent under UK law.
Account Responsibility
You must provide accurate information, keep login credentials secure and report unauthorised access. We may suspend accounts for misuse.
Course Access
After successful payment you receive a limited, non-transferable licence for personal use. You may not share, copy, record, resell or redistribute course materials. All intellectual property remains owned by EZED UPSKILL LIMITED.
Payments
All fees are payable in GBP via PayPal. Access is granted only after successful payment.
Refunds
A 14-day cooling-off period applies if digital content has not been accessed. Once accessed, cancellation rights are lost. Refunds are otherwise provided only where legally required.
Limitation of Liability
Liability is limited to the amount paid. We are not liable for indirect or consequential loss. Nothing excludes liability for fraud or death or personal injury caused by negligence. Consumer statutory rights remain unaffected.
Governing Law
These terms are governed by the laws of England and Wales and disputes fall under the jurisdiction of the courts of England and Wales.
Changes
We may update this document periodically. Updates will be published on this page with a revised date.